Zoho Lens
iOS app by Zoho Corporation. Business · Zoho Corporation
- Store rating
- 3.67 / 5
- Store rating count
- 3
- Download price
- Free to download
- In-app purchases
- Unknown
- Version
- 3.0.3
- Listing last refreshed
- 2026-09-06
View the original store listing
Store description excerpt
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving. Core features: Initiate and schedule sessions: Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience. Join a session: Customers can simply tap the shared join link or enter their Name and Session Key to join a session. Live stream: View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance. Share Video: Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance. Work Instructions: Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently. Answer Bot: Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity. Client Portal: Provide users with a centralized portal to raise support requests, join sessions, and access support resources Camera Switch: End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts. QR / Barcode / Live Text Scanner: Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap. Advanced Chat & File Transfer: Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution. Zoom, Freeze and Screenshot: Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference. Session Notes: Jot down notes, observations, and action items during a session and refer to them later whenever needed. Session Recording: Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session. AR annotation: Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions. AR Comments: Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions. AR Measure: Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise. Multi-participant Session: Experts can invite inter
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