Tu Tecnico
Android app by Sky Outsource Inc. Business · Sky Outsource Inc
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.7.7
- Listing last refreshed
- 2026-09-13
View the original store listing
Store description excerpt
Tu Técnico puts your helpdesk in your pocket. Whether you're in the office or on the go, stay on top of every support ticket, client conversation and team task — without needing to be at your desk. For support agents and administrators: 🎫 Full ticket management View, search and filter tickets by status, priority or assigned agent. See the complete conversation history for every client request, including attachments and internal notes. 💬 Reply from anywhere Write replies, add CC recipients, set the ticket status after sending and resolve issues without opening a laptop. The reply experience mirrors your web portal — including To and CC fields, just like email. 🔒 Internal notes Communicate privately with your team without the client seeing it. Internal notes are clearly marked within the conversation thread. 👤 Agent assignment Assign or reassign tickets to any team member with a single tap. The agent picker shows availability and current workload at a glance. ⬆️ Support level escalation Escalate incidents to Level 2 or Level 3 support directly from the ticket when the situation demands it. 📊 Live dashboard Monitor open tickets, resolved count, average response time and average resolution time — by day, week, month or year. The agent leaderboard keeps your team accountable. 🔔 Instant push notifications Get notified the moment a ticket is assigned to you, a client replies or a ticket status changes. Badge count keeps unread activity visible on your home screen. 🎨 Fully customizable Choose from 8 accent color themes, switch between Spanish and English, and enable dark mode — all saved automatically to your device. 🔐 Secure login Sign in with Face ID or fingerprint recognition. Your credentials are stored encrypted on-device using the platform's secure storage.
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