TCL-Unilever
Android app by Masum Automatrix. Productivity · Masum Automatrix
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.0.6
- Listing last refreshed
- 2026-09-12
View the original store listing
Store description excerpt
This application is designed to streamline and simplify the process of handling retailer complaints. It serves as a centralized digital platform for Territory Managers (TM), Area Managers (AM), and Coordinators (Co) to efficiently manage, track, and resolve issues reported by retailers in real time. Purpose: The app ensures faster resolution of retailer complaints by providing an organized workflow, clear communication channels, and real-time updates. It helps improve retailer satisfaction, strengthen relationships, and enhance overall operational efficiency. Key Features: 📋 Complaint Registration: Retailers can easily log complaints with detailed information such as product, issue type, and photos (if applicable). 🔍 Complaint Tracking: TM, AM, and Co can monitor the status of each complaint from submission to resolution. 🧭 Role-Based Access: TM (Territory Manager): Reviews and verifies complaints, assigns initial actions, and communicates with the retailer. AM (Area Manager): Oversees TMs, ensures timely resolutions, and handles escalations if necessary. Co (Coordinator): Provides backend support, validates data, and assists in closing complaints efficiently. ⏱️ Real-Time Notifications: Alerts for new complaints, status updates, and pending actions. 📊 Analytics Dashboard: Visual reports and insights on complaint types, resolution time, and
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