PocketBranch
iOS app by Finanteq SA. Finance · Finanteq SA
- Store rating
- 0 / 5
- Store rating count
- 0
- Download price
- Free to download
- In-app purchases
- Unknown
- Version
- 3.2.0
- Listing last refreshed
- 2026-09-13
View the original store listing
Store description excerpt
It is a complete set of business and technological tools with methodology that allows the company to launch a new contact center for their customers. It provides tools that will improve customer service and sales processes. Base functionalities: • Text / audio / video chat with an advisor - ability to make a call between the client and the advisor, • Presenting marketing materials during a conversation – displaying marketing materials during a video call or in the context of a conversation during text chat, • Customer identification - receiving information about logged in customer at the time of connection. It consists of customer data, device data and information about the assumed topic of conversation, • Quick response templates - predefined text phrases(questions and answers) with quick responses for the convenience of the customers, • During call authentication – additional authenticating/authorization the customer in mobile banking app and web during the session, • Sending different types of documents from the advisor to the client, • Displaying current advertisements during the waiting time before the connection.
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