N3 Helpdesk
Android app by Nível 3 T.I. Business · Nível 3 T.I
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.1.0
- Listing last refreshed
- 2026-09-16
View the original store listing
Store description excerpt
N3 Helpdesk is Nível 3's operational application for managing and tracking technical support requests. Developed for field technicians and the quality assurance team, the application allows users to view service requests, track assigned personnel, record interactions, and execute service request steps according to each user's permissions. Key features: • Service request viewing and tracking. • Start, wait, resume, conclude, and finalize according to the operational workflow. • Recording of interactions and service request history. • Sending and viewing photos, documents, and other attachments. • Tracking recurring service requests. • Dashboard with operational information. • Access control based on roles and permissions. • Mandatory verification of the latest application version. • Performance improvements for teams working outside the base. Access to N3 Helpdesk is restricted to users authorized by Nível 3. Available functionalities may vary depending on the user's role and assigned permissions.
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