لايت سبيس موظفين
Android app by Codion Solutions LTD. Tools · Codion Solutions LTD
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.0.4
- Listing last refreshed
- 2026-09-14
View the original store listing
Store description excerpt
The **Lightspace Staff App** is the official tool for Lightspace's technical support staff. It's designed to help the support team respond to customer tickets quickly and efficiently from a single phone. ⚠️ **This app is for company employees only.** — Use is permitted only by authorized personnel. Login requires a phone number registered with the company and an OTP code sent via WhatsApp. 🌟 **What does the app offer?** 🎫 **Track Support Tickets** - View all assigned tickets in one place - Filter by status: New, In Progress, Complete - Clear visual differentiation for urgent tickets using different colors - Quick search by ticket number or customer name 💬 **Live Chat with Customers** - Instant text replies to customer messages - Attach images for clarification - View the entire chat history before replying - Change ticket status to "In Progress" or "Completed" 🔄 **Transfer Tickets Between Colleagues** - Transfer a ticket to another colleague if they are more specialized - Escalate a ticket to management when needed - Automatic notification to the new colleague about their responsibilities 📨 **Send Internal Tickets** - Create a ticket for another colleague for coordination - Escalate a specific issue to management - Attach images and notes 🔔 **Instant Notifications** - Customizable ticket notification tones to help you distinguish them - Instant alert when: • A new ticket has been assigned to you. • A new response from a client to an open ticket. • A ticket has been transferred to you from a colleague. • A message from management. 🎨 **Professional and User-Friendly Interface** - Fully Arabic design with RTL support - Clear colors for each ticket status (red/orange/green) - Cards organized like actual tickets with side gaps - Clear and easy-to-read Beiruti font 📊 **Personal Statistics** - Number of tickets assigned to you - Tickets sent by you to colleagues or management - Average processing time 🔒 **Security and Privacy** - Secure login with phone number + OTP via WhatsApp - The session remains active on your phone until you log out manually - Full sensitivity to account suspension by management - The application can only be used with a registered phone number 📱 **Additional Features** - Multi-field search engine (ticket number, client name, phone number, ticket title) - Real-time synchronization with the management application via Firebase - Runs in the background and delivers notifications even when closed The App --- 🏢 **About Light Space Company** A leading Iraqi company providing high-speed internet services. We strive to provide the best tools for our technical support team to serve our customers as quickly as possible. 📞 **Internal Support** For inquiries or login issues, please contact the Human Resources Department or the company's IT team.
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