HelpdeskPlus
Android app by simeanet s.r.o.. Productivity · simeanet s.r.o.
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.1
- Listing last refreshed
- 2026-09-12
View the original store listing
Store description excerpt
HelpdeskPlus is a mobile client of the HelpdeskPlus helpdesk system. It allows support staff and customers to resolve tickets from anywhere. What the application can do: • Overview — ticket counts by status on the home screen • Tickets — list with search and filter by status and company • Ticket detail — entire conversation, replies and attachments (photos with zoom) • Ticket creation — including photos from the gallery or camera • Push notifications — instant overview of new events • Knowledge base — browsing help articles • Security — optional application lock via biometrics (fingerprint / Face Unlock) Who the application is intended for: HelpdeskPlus is a tool for companies that need to clearly resolve customer requests or internal support. Support staff always have all tickets at hand — they can see new tasks, respond from their mobile and monitor the progress of the solution. Customers can easily send their request including attachments and track the response. Key benefits: • Fast communication between support and customer • Multitenant environment — each company has its own separate tickets • Optional two-factor security (biometrics) • Push notifications about important changes • Frequently asked questions library in the application The application requires an account in the HelpdeskPlus helpdesk system. If you do not have an account, please contact your company's helpdesk administrator.
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