EpicFlow
Android app by Hive Agent. Business · Hive Agent
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 1.0.0
- Listing last refreshed
- 2026-09-17
View the original store listing
Store description excerpt
EpicFlow brings your customer service to your mobile device. Respond to customers on WhatsApp and Instagram from anywhere, with your entire team organized in one place. IMPORTANT: This application is complementary to the EpicFlow desktop version. To use it, you need an active EpicFlow account provided by your employer. It is not possible to create an account through the application. If your company isn't using it yet, learn more at meu.epicflow.com.br ANSWER FROM ANYWHERE • All company conversations in one list • Search by name, phone number, or message snippet • Separate ongoing messages from completed messages • Filter by WhatsApp number when the company has more than one CONVERSE THE WAY THE CUSTOMER EXPECTS • Send text, photos, files, and voice messages • Take a photo on the spot and send it directly in the conversation • Reply by quoting a previous message • Use pre-registered emojis and quick replies • Send approved templates when the 24-hour window closes NEVER MISS THE WINDOW TIME WhatsApp only allows free messages for 24 hours after the customer writes. EpicFlow shows how much time is left in each conversation and notifies you when it's running out. WORK AS A TEAM • Transfer the conversation to another agent or department • Leave internal notes that only the team sees • Consult a colleague without leaving the call • Schedule a follow-up and be reminded at the right time • End and reopen conversations TEAM INTERNAL CHAT Chat with colleagues within the app itself: direct conversations and groups, attachments, mentions, reactions, message editing, and pinned messages. ORGANIZE YOUR CONTACTS View your contact database with company and color-coded labels, and find anyone using the search function. INTEGRATED INTO YOUR WORKFLOW Export a conversation to Aizen CRM in just a few taps, without leaving the call. EpicFlow is a professional customer service tool used by companies to communicate with their clients.
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