ContactHub Agent
Android app by OCTOPUS CORE PTY LTD. Business · OCTOPUS CORE PTY LTD
- Store rating
- Unknown
- Store rating count
- Unknown
- Download price
- Free to download
- In-app purchases
- Not listed in captured metadata
- Version
- 0.1.9
- Listing last refreshed
- 2026-09-13
View the original store listing
Store description excerpt
ContactHub Agent is the mobile workspace for customer-service agents working with the ContactHub omnichannel contact-centre platform. It puts your full work day — voice calls, SMS, customer history, and call history — into one fast, focused Android app. Designed for in-house support teams, BPOs, and field representatives who need to take and place calls without being chained to a desk. WHAT YOU CAN DO • Take inbound customer calls with a system-level ringing UI. Tap Answer and the in-call screen opens automatically — even if the app was in the background. • Place outbound calls from any of your tenant's assigned numbers. Pick your caller-ID before dialling; switch between numbers with a single tap. • Smart number normalisation. Type a national number ("0404303686") and we'll add the country code based on your default region, so a misplaced prefix never sends the call to the wrong country. • Mute, hold, transfer (cold or warm), conference, record, send DTMF tones and route audio through earpiece, speaker, or a paired Bluetooth headset. • Canned responses. Play pre-approved scripts (terms-of-service notices, hold messages, frequently-spoken disclaimers) directly into the call — the customer hears it, you don't have to read it twice. • Unified inbox of calls plus messaging conversations, sorted newest first with pull-to-refresh. • Customer detail view with quick-call, quick-message, recent activity timeline, contact notes, and a 3-dot menu for share / copy / edit. • Call diagnostics. Watch your live network status, average MOS, and tap "Send diagnostics" to upload an annotated log bundle to your support team in one click. • Background-reliability onboarding. The app guides you through Android battery exemptions so push notifications survive Doze on every OEM — Samsung, Xiaomi, Honor, Vivo, OPPO. WHO IT'S FOR ContactHub Agent is a business-to-business tool. End-users are employees of organisations using the ContactHub platform. There is no self-service sign-up — your workspace administrator provisions your account, then you sign in with your work email. Accounts are scoped to the organisation that issued them. Numbers can be pinned 1:1 to a single agent, assigned to a queue, or kept outbound-only — routing follows whichever binding the workspace admin configured. VOICE QUALITY AND RELIABILITY • WebRTC media via LiveKit; low-latency audio bridged to your tenant's carrier (Twilio elastic SIP today, more providers coming). • Self-managed Android Telecom integration so calls survive screen-off, app-backgrounded, and even cold start from a push. • End-to-end voice tracing built into the app: every state transition is attributed back to the originating task ID, so support can replay any problem call with a single search. SECURITY AND PRIVACY • All API and media traffic is TLS / DTLS-SRTP encrypted in transit. • Authentication tokens are stored in Android Keystore-backed encrypted storage; refresh tokens never
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